Microsoft Dynamics 365 Customer Service.

Learn more about Microsoft Dynamics Customer Service

 Engage Your Customers

Engage your customers and earn them for life.  With Dynamics 365 Customer Service, you can increase customer satisfaction by drastically improving support agent interaction and provide resolutions faster.  You can use data analytical tools to deeper understand your customer. 

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Connect with your Customers

Know thy customer.  Understand your customer by building a portfolio of knowledge around the products own, the services they use or the number of times they have needed your support.  With dashboards, customer insights and reporting tools, you can deeply understand your customer's journey.  

Faster Resolutions

Through knowledge bases, queue management tools, IoT alerts, your team can address cases faster.  Your team can keep detailed information on cases with activity timelines, notes and email to case conversion tools to help speed up the resolution process. 

Help your Customers Help Themselves

With Microsoft Dynamics 365 Customer Service, your team can build a customer self-service portal that can provide a wealth of knowledge for your customers.  With the self-service portals, your customers can browse knowledge articles, view product updates or open support tickets. 

Dynamics 365 Customer Service Features

  • Case Management Dashboard

  • Account and Contact Management

  • Omnichannel Communication

  • Customer Self-Service Portals

  • Customer Analytics

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