Provide your team with the resources to resolve issues the first time.  Microsoft Dynamics 365 provide technicians remote troubleshooting capabilities, knowledge base libraries and proactive customer service notifications.  All the tools your teams need to address outages or service requests are available within Dynamics 365 Field Service Operations.

Automate scheduling and geographic availability can vastly improve resource management and the dispatch process. Understand the capabilities of available resources and deploy them as needed.

With optimized scheduling, inventory management tools and remote troubleshooting capabilities, your team can improve response times, deliver resolutions the first time, and decrease lead times on customer incidents or requests.